Refund & Repair Policy

Last updated: October 4, 2026

1. Free Diagnosis & Estimates

Diagnosis and written estimates are provided at no charge. We will not perform any repair work until you have approved the estimated price. If, after diagnosis, you choose not to proceed with a recommended repair, you owe nothing, except where a complex teardown diagnostic fee was clearly disclosed and agreed to in advance (for example, some electronics board-level diagnostics).

2. 90-Day Limited Warranty

Every completed repair is covered by a 90-day limited warranty from the date of completion, covering:

• The specific part(s) installed as part of the approved repair; and
• The labor performed for that specific repair.

If the same issue recurs within the warranty period due to a defect in our parts or workmanship, we will re-repair the item at no additional charge. The warranty does not cover:

• New or unrelated issues that arise after the repair;
• Damage caused by misuse, accident, unauthorized modification, or repair attempts by a third party after our service;
• Normal wear and tear; or
• Pre-existing conditions disclosed to you at the time of repair that were not part of the approved repair scope.

3. Diagnostic Fees

Most diagnostics are free. Where a diagnostic fee applies (such as extensive electronics board-level testing), the fee will be disclosed and agreed to before any work begins. If you approve the resulting repair, the diagnostic fee is credited toward the total repair cost unless stated otherwise at the time of disclosure.

4. Cancellations

You may cancel a scheduled appointment or decline an estimate at any time before work begins at no charge, other than any pre-disclosed diagnostic fee. Once you approve a repair and work has begun, cancellation may be subject to a charge for parts already ordered or labor already performed, which will be communicated to you before being applied.

5. Refunds

If a repair we completed fails to resolve the issue it was intended to fix and cannot be corrected under warranty, you may be eligible for a partial or full refund of the labor charge for that specific repair, at Haviram's discretion, based on inspection of the item. Parts that have been installed and are functioning as intended are generally non-refundable once installed. Refund requests should be submitted within the 90-day warranty period by contacting us using the details below.

6. Items Deemed Non-Repairable

If, after diagnosis, we determine an item cannot be repaired or that repair is not cost-effective compared to replacement, we will inform you and there is no charge for the diagnosis itself (subject to Section 3 above).

7. Unclaimed Items

Items left for repair that are not picked up or arranged for return shipment within 60 days of completion notification may be considered abandoned, to the extent permitted by Florida law, and Haviram may dispose of or sell the item to recover reasonable costs incurred.

8. Mail-In Repair & Shipping

For electronics and shoe repair sent by mail, the following terms apply:

• Contact us before shipping any item to receive a repair ticket number and packing instructions.
• We recommend using a trackable, insured shipping method. Haviram is not responsible for items lost or damaged in transit to us, and recommends you retain proof of shipment and insurance for the item's value.
• Once received, items are inspected and a written estimate is provided before repair.
• Return shipping costs for completed repairs, or for items you decline to have repaired, are the responsibility of the customer unless otherwise agreed in writing.
• Haviram will use reasonable care in packaging return shipments but is not responsible for carrier delays, loss, or damage occurring after the item leaves our facility, beyond the insurance coverage purchased for that shipment.

9. Loss or Damage While in Our Care

Haviram handles all items with reasonable care. In the unlikely event an item is lost or damaged while in our possession due to our negligence, our liability is limited to the fair market value of the item or the cost of the requested repair, whichever is less, consistent with our Terms of Service.

10. How to Request a Warranty Repair or Refund

Contact us with your name, the original repair date or ticket number, and a description of the issue:

Email: info@haviram.com
Phone: +1 (917) 104-0784
Mail: MAR 1289 LLC, 3406 Dean Street, Naples, FL 34104, USA

11. Changes to This Policy

We may update this Refund & Repair Policy from time to time; the "Last updated" date above reflects the most recent revision. This Policy should be read together with our Terms of Service.