Frequently Asked Questions

No. Diagnosis and a written estimate are always free. We only charge once you approve a quoted repair price.

Pricing depends on the item, the parts required, and labor time. You will always receive an itemized estimate before any repair work begins, and the price will not change without your approval.

Yes, we accept major credit and debit cards in addition to other common payment methods. Payment is due upon completion of the approved repair.

Most appointments are available within a few business days, and many repairs are completed the same week they are reported.

Same-day service may be available depending on technician availability and the nature of the repair. Contact us directly to check current availability.

Appliance and most equipment repairs are performed on-site. Electronics and shoe repair are typically handled in our workshop, with drop-off, pickup and mail-in options available.

If a repair isn't cost-effective or possible, we will tell you honestly and there is no charge beyond any previously agreed diagnostic fee for complex teardown cases, which will always be disclosed upfront.

Our warranty covers the specific part replaced and the labor performed for that repair, for 90 days from the completion date. Full terms are available in our Refund & Repair Policy.

We prioritize new OEM or high-quality compatible parts. If a refurbished or used part is ever recommended as an option, we will disclose that clearly before you approve the repair.

Yes, for electronics and shoe repair. Contact us first to receive a repair ticket number and packing instructions before shipping your item.

We recommend insured shipping with tracking. Our liability for mail-in items is limited as described in our Refund & Repair Policy — please review it before shipping anything to us.